Shipping policy

Shipping Policy

At Caliber Creations, all apparel is printed to order using Direct-to-Film (DTF) application. Please review the information below before placing your order to understand production timelines, shipping methods, and delivery responsibilities.

Production Time

All orders are produced after purchase.
Typical production time is 7-14, excluding weekends and holidays.

Production begins once an order is submitted and queued for printing. Orders cannot be canceled or modified once production has started.

Production times may be extended during:

High-volume sales
Holidays
New product launches
Unforeseen equipment or supply delays

If a delay occurs, customers will be notified.

Shipping Methods & Rates

Shipping rates and available methods are calculated at checkout based on:

Order size and weight
Shipping destination
Selected carrier and service level

Shipping costs are non-refundable once an order has shipped.

Shipping Confirmation & Tracking

Once your order ships, you will receive a confirmation email with tracking information.

Tracking updates are provided by the carrier and may take up to 24–48 hours to appear after shipment.

Delivery Estimates

Delivery estimates are provided by the carrier and are not guaranteed.
Caliber Creations is not responsible for carrier delays caused by:

Weather
Service disruptions
Peak shipping seasons
Incorrect or incomplete address information

Address Accuracy

Customers are responsible for providing an accurate and complete shipping address at checkout.

Orders shipped to an incorrect address due to customer error are not eligible for replacement or refund.

If an order is returned to us due to an incorrect or undeliverable address, additional shipping charges may apply to reship the order.

Lost, Delayed, or Stolen Packages

Once an order has been handed off to the carrier, Caliber Creations is not responsible for lost, delayed, or stolen packages.

If a package is marked as delivered but not received:

Customers must contact the carrier directly to file a claim
We will assist with documentation if requested

We strongly recommend shipping to a secure location.

Damaged Shipments

If your order arrives damaged due to shipping, please contact us within 7 days of delivery at:

📧 hello@calibercreations.net

Include:

Order number
Photos of the damaged packaging
Photos of the damaged item(s)

Carrier-related damage claims must be reported promptly to be eligible for review.

Multiple Shipments

Orders containing multiple items may ship separately depending on production timing and availability. Customers will receive tracking information for each shipment when applicable.